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North Carolina Technology Association (NC TECH) Logo
North Carolina Technology Association (NC TECH)

Raleigh, North Carolina

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Senior Business Systems Analyst - Salesforce Service Cloud and Support
This role offers the opportunity to work in an exciting, open and collaborative environment as part of the Digital & Technologies - Customer Relationship Platforms Team, focusing on Service Cloud and Support Solutions.  Our team works closely with support leadership and business stakeholders on design, implementation and maintenance of IT systems and business solutions supporting Pearson’s five global business divisions.     What You Will Do Build strong, collaborative relationships with internal business partners, developing an understanding of Support and Service business processes and best practices. Identify opportunities to automate and make recommendations on business approaches and technology solutions that increase value to our custome


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