At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.
The Pearson Digital Workplace Services [DWS] team is simplifying how Pearson employees work, engage and collaborate using a broad range of technology, initiatives and transformation activities introducing new, globally consistent platforms and services primarily based on Microsoft but with a range of other products still in place. Pearson DWS is helping to unite employees around the world, enabling us to operate as a truly global organization, and ensure that Pearson is fit for the future.
We are searching for a passionate delivery-focused senior engineer that can understand, articulate and drive value from our technology. You are already a seasoned veteran who can assess and implement changes across 365 – supporting our internal customers need to use the product in new and diverse ways. You have supported 365 across different sized enterprises and sectors and are a subject matter expert with a broad lens.
You will use your proven track record of cultivating professional relationships across key stakeholders and be working tirelessly with our global business units, technology, engineering and security teams to deliver value in this space.
? Provides delivery and engineering management and ownership for Microsoft Office 365 based collaboration services to support Pearson’s global businesses spanning Teams, OneDrive, SharePoint, and ancillary products including Power Platform
? Assist Pearson Architects in the development of a solution roadmaps, product catalogues and vision for applications supported.
? Support and maintain key solution integrations, governance, and plugins.
? Building plans and policies for Microsoft collaboration portfolio and associated ancillary services, strategies, and technologies alongside the Microsoft Architects
? Ensuring that key O365 product life cycles are understood, tracked, and communicated with appropriate remediation when required.
? Create & Maintain system documentation, testing, training, run books and post-deployment/upgrade assessments including regular system health checks for O365.
? Work in collaboration with User experience delivery lead and help them prepare user communication guides
What do you need to bring to the role?
? Excellent technical understanding of the landscape and impact on user experience
? Experience supporting mobile, desktop, messaging & collaboration, video and voice within the Microsoft ecosystem and Active Directory
? An analytical mind and an eye for ongoing improvement - including experience building and implementing processes
? Team orientated style of working
? Previous engagements with large programme teams, service transition etc
? Time zone flexibility and experience of working in a globally distributed organization
? Broad thinker who likes to solve problems and is able and willing to step outside their comfort zone. Can see where there is a problem and speaks up
Technical Skills, Experience and Abilities:
? High level of experience and in-depth technical knowledge of Microsoft Office 365 Product Suite and delivering global End User Office 0365 solutions in an ITIL managed environment.
? In-depth technical knowledge and 10+ years’ experience in an engineering role.
? Advanced PowerShell scripting, Azure, Active Directory, O365 Admin center
? Technical support and root cause analysis
? It is desirable to have experience with Jira, Power Platform, Sharegate, BitTitan
? Professional written and verbal communication skills
? Strong interpersonal skills, able to effectively engage at all levels of the company. Cultivate strong relationships and collaborative partnerships across teams.
? Positive attitude and passion for good customer service and user experience
? Ability to collaborate across globally dispersed teams
? Excellent analytical and problem-solving skills
? Excellent time management and organizational skills
We add life to a lifetime of learning.
We’re the world’s leading learning company, dedicated to helping everyone realize the life they imagine.
At Pearson, our purpose is simple; to add life to a lifetime of learning. We believe that every learning opportunity is a chance for a personal breakthrough. That's why our c.20,000 Pearson employees are committed to creating vibrant and enriching learning experiences designed for real-life impact. We are the world's leading learning company, serving customers in nearly 200 countries with digital content, assessments, qualifications, and data. For us, learning isn't just what we do. It's who we are.