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Cary, North Carolina

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Research Triangle Park, North Carolina

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Research Triangle Park, North Carolina

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Client Support Manager
Job Duties and Responsibilities Provide work direction/training to a team of Client Support Specialists working on issue investigations and incoming support requests via channels such as email, phone, chat, and the ZenDesk case system Manage support team so that case resolution expectations/goals are met Develop, refine, and implement documented processes for case management procedures


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