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SAS Institute Inc

Cary, North Carolina

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IT Service Desk Engineer I
Purpose of the Job The IT Service Desk Engineer I performs first level desktop engineering support to end users and is the first point of contact for resolving or escalating issues related to hardware, software, or network.  This position assists senior IT Service Desk Engineer, Telecommunications, IT Security and IT Infrastructure Engineers in maintaining all Credit Union software and hardware. The IT Service Desk Engineer I is also is responsible for troubleshooting and maintaining systems and communications (24x7).  This position participates in the on-call rotation and is also directly involved with monitoring the telecommunications network and responding to problems as needed.  This position should be able


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