Associate Account Manager

Bluematrix is hiring two Associate Account Managers to join its vibrant client services team out of its Durham, NC office. One position requires Spanish; candidates proficient in Spanish should note this in their application. Both positions are currently remote due to COVID.

The Associate Account Manager will maintain existing client relationships through processing client requests, resolving client inquiries, and maintaining up-to-date client information and documentation. This includes planning, scheduling, and managing project activities in collaboration with technical developers, and applying technical, theoretical, and managerial skills as needed to satisfy project requirements.

The ideal candidate will be adept in cultivating and maintaining strong client relationships to build loyalty and retention while promoting increased usage and adoption of products. Excellent time management and organizational skills are vital to completing projects on a given deadline.  

JOB RESPONSIBILITIES

• First-level support for clients
• Attend client meetings for ongoing and prospective projects
• Ensure completion of deliverables and adherence to timelines
• Track milestones and timelines across projects and institute necessary workflow
• Analyze and resolve issues that have the potential to jeopardize performance and/or ability to meet agreed-upon deliverables
• Work directly with the Global Director of Operations on various projects
• Identify, establish, and cultivate business relationships
• Effectively demonstrate detailed product knowledge and value of the software
• Perform administrative duties that support Senior Account Managers in daily projects, including coordination of client meetings, maintaining client documentation, and client data entry
• Flexible availability for occasional evening and weekend shifts